Exetik Systems, LLC will repair or replace (at our option), without charge, any product proven defective in material or workmanship. The warranty period for our LED products is 5 years.
Damage caused by reason of misuse, negligence, alteration, normal wear, or accident are not covered under this warranty.
Exetik Systems assumes no risk and shall not be subject to liability for damages or loss resulting from the specific use or application made of products.
30-day “NO Questions Asked” Return Policy
Exetik Systems will accept returns of new, unopened items within 30 days of the shipping date for a full refund (excluding shipping expense). An RMA number is required before shipping the return back to us. Getting the RMA is simple, just email us your request at [email protected]. Only new and unopened items will be accepted under this 30-day return policy. Products that show any signs of wear, or that are not packaged like new with all accessories and manuals will NOT be accepted under this return policy. After the 30 day grace period all items are subject to the General Return Policy below.
General Return Policy
Used, opened items within the warranty period from the original ship date may only be returned if the item is defective. If you believe a product is defective, you are required to contact us for instructions and an RMA(Return Material Authorization) will be issued if Technical Support deems necessary. Any return sent without prior authorization will be denied, automatically returned without prior notice, and a handling fee will be accessed. Technical Support will issue an RMA number. Under no circumstances will returns be accepted if the original package and original parts/contents are not maintained, the packaging has any writings or markings or if the product has been modified or altered. Any missing items from the original package will be charged on a per item basis. RMAs are valid 10 days from the date of authorization. This warranty will not apply to defects or damage resulting from; improper or inadequate maintenance or neglect by customer; customer-supplied parts; unauthorized modification or misuse; operation outside of the environmental specifications for the products; improper site preparation and maintenance; product which have been modified or incorporated into other products; use of other companies’ parts or accessories, either new or remanufactured. Any alterations to the unit voids all warranty and obligation. Buyer is responsible for all shipping and insurance charges on the return and Exetik Systems will provide shipping back to the customer within the Continental USA. For International orders ALL shipping charges will be paid by the customer. Products should be mailed back prepaid by insured parcel post to Exetik Systems, LLC. If the parcel was not insured and the return refused, the buyer is responsible for any loss or damage.
Upon Exetik Systems receiving an authorized RMA, all returned items will be tested to confirm suspected defects. If the product in question is found defective, the unit will be repaired or a replacement unit of the same or comparable model will be shipped to the buyer at our expense Ground delivery Continental USA only. Expedited shipping is available at the buyer’s expense. When the defective item refers to an out-of-stock or discontinued item, store credit will be issued. If the unit is tested and ultimately deemed not defective, it will be shipped back to the buyer at the buyer’s expense.
Please keep our inner and outer packaging when processing a return. Please return any item using all packaging and boxes that we originally sent you. Apply all markings to the “outer” packaging. If a return is shipped back properly no additional charges will be deducted from your store credit. If we are required to purchase a new box for certain items ,or replace missing accessories then there will be a minimum of a 20% restock fee and possibly more depending on the extent of the material costs. This cost will be deducted from your store credit. Avoid unnecessary expense and simply ship using inner and outer packaging and include all original accessories.
It is the responsibility of the buyer to ascertain and comply with all applicable local, state and federal laws in regard to the profession and use of any items purchased. Consult an attorney and/or certified electrician regarding such laws before placing an order. By placing an order, the buyer represents that he or she is of legal age and agrees to use the product only in a lawful manner. We assume no liability associated with product usage.
By placing an order, the buyer signifies agreement to these terms. All information on this site, the description of products, products design and/or the terms are subject to change without prior notice.